The Joint Commission – formerly called the Joint Commission on Accreditation of Health Care Organizations, or JCAHO—is a private, non-profit group that acts as a national accrediting organization for a great number of hospitals in the country.
The Joint Commission reviews all quality of care complaints it receives but please note that it does not investigate issues associated with hospital bills or other financial issues.
Patients can submit a complaint to The Joint Commission by e-mail at firstname.lastname@example.org. Your e-mail should include the name and address of the hospital, and a thorough explanation of your complaint.
The public can also submit a complaint to The Joint Commission via The Joint Commission’s website: www.jointcommission.org. Scroll down to “Filing a Complaint.”
The Joint Commission also has a complaint telephone number at (800) 994-6610 where you can speak to a Joint Commission representative. However, no complaints are taken over the telephone.