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Special Services

   

Metroplex provides many services for its patients and visitors to make their stay here more pleasant and comfortable.

Nutrition Services

Wholesome, nourishing and well-balanced meals are an important part of your treatment and recovery. Metroplex Health System makes every effort to provide nutritious meals that are prepared according to your doctor’s orders.

Patients are served breakfast between 7:30 to 8:30 a.m., lunch between 11:30 a.m. to 1 p.m. and dinner between 5 to 6 p.m. Occasionally, your meal may be delayed if you are scheduled for a special test or treatment. Whenever possible, you will be served after your test or examination.

Each day, you will receive a menu from which you can order your next day’s meals. Please mark your menu so it will be ready for pickup by 10:30 a.m. If you have difficulty making menu selections, a member of the nutrition services department will be happy to help you. Call extension 4386 for assistance. If you are on a special diet prescribed by your doctor, you will receive menus  tailored to your specific needs.

If you would like to have a family member or friend eat in your room with you, they may go to the cafeteria and get a take-out meal to dine in your room with you.

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Certain gifts, including food, fresh flowers and live plants, are prohibited in the Intensive Care Unit. Please check with the nurse to make sure your gift is appropriate. Gifts of balloons are prohibited for children under the age of 13.

Newspapers

Newspapers may be found and purchased from stands outside the entrance of the hospital near the Emergency Department. The hospital volunteers also provide Killeen Daily Herald newspapers throughout the hospital Monday through Friday.

Interpreters

The hospital maintains a list of individuals who speak foreign languages and can serve as interpreters for patients and their families. Check with your nurse for additional information.

Hearing-Impaired

A variety of services, including sign language experts, signboards, supplementary hearing devices and telecommunications devices, are available free of charge for hearing-impaired patients.

Mail

Letters and packages for patients are delivered each afternoon Monday through Friday by volunteers. Letters and parcels that arrive after you have been discharged are forwarded to your home. Stamps and stationery may be purchased in the gift shop. Outgoing mail may be left at the nurses’ station or call extension 8148 and a volunteer will pick up your mail from 8:30 a.m. to 4:30 p.m. Monday through Friday.

Free Wireless Internet Access

Patients and their visitors can take advantage of guest internet access at Metroplex and Rollins Brook hospitals. Log onto the wireless network with your phone, tablet or laptop by:

For Apple® users to access the wireless Internet:

  1. Go to the wireless networks on the Apple device and select AHSGuest.
  2. It will show a check mark and the device will have an IP Address.
  3. Open Safari. It is important to go to an unsecured website, like www.apple.com or www.bing.com. If you launch Google it will not work since it is secured.
  4. Once you go to the unsecured website, you will get the redirect where you accept the terms for usage of Guest Services.
  5. You are now online to navigate the web.

For Android™ users to access the wireless Internet:

  1. Open a new web browser page and go to www.google.com.
  2. You will get the redirect where you accept the terms for usage of Guest Services.
  3. You are now online to navigate the web.

You can now log onto the internet from anywhere inside the hospitals, including patient rooms, sitting areas, the cafeteria, etc. 

Prime of Life Program

Prime of Life is a program for those 55 years of age and older.  Call (254) 519-8200 for a free informative brochure and application for our Prime of Life program at Metroplex Hospital. Click here for more information about Prime of Life.

Social Services

Social workers are assigned to each patient care area and are trained to help patients and family members deal with financial, social and emotional problems that relate to illness or hospitalization. Members of the department work with patients and families to help deal with long-term illnesses and rehabilitation, and are involved in discharge planning. To request information about Living Wills, call Social Services at extension 8273.

Parking

Parking for patients and visitors is available in front of the hospital’s main entrance, and may be accessed from Clear Creek Road. Parking is available 24 hours a day, seven days a week. All parking at Metroplex is free. Patients and visitors are cautioned not to park in reserved areas, or areas designated for physicians, employees, clergy or Metroplex Medical Plaza patients.

Please be sure to lock your car. If you need assistance to your car, call the operator by dialing 0. There is also parking available across from the ER and Outpatient Registration entrance.

Out-of-Town Visitors

Accommodations for relatives and visitors from out-of-town are available at nearby motels, which offer various facilities and rates.

Quarterly Community Health Screening

Each quarter, we offer a free health screening at either Metroplex or Rollins Brook Community hospitals. We will check your glucose, cholesterol, blood pressure, and body fat composition.  We also offer a variety of community wellness classes covering topics such as grief recovery, new parent classes, free exercise classes and more. Call (254) 519-8200 or visit the online wellness calendar for more information or to make reservations for classes.