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Special Services


Metroplex provides many services for its patients and visitors to make their stay here more pleasant and comfortable.

Waiting Rooms

There are specially designated lounge areas for visitors on each patient floor and on the first floor in the main lobby. Specific waiting areas have been designated for families of patients in the Intensive Care Unit, the  emergency department and surgery.

Cafe Metro

Hospital food takes on a whole new flavor at Cafe Metro at Metroplex Hospital. The cafe offers a wide selection of entrees, international cuisine and vegetarian dishes. A salad bar, cold sandwich bar and hamburger stand are offered, as well as a wide selection of fruit, snacks, cereals, desserts, ice cream and microwavable sandwiches. The cafe serves food from 7 a.m. to 6 p.m. on weekdays and from 8 a.m. to 6 p.m. on weekends. The cafeteria is closed for cleaning and restocking from 9 to 9:30 a.m. and 2:30 to 3:30 p.m. daily. Visitors are welcome to eat in the cafeteria.

You may dine in your loved one's room or in the cafeteria.

Vending Machines

Vending machines, offering a variety of snacks and beverages, are located in the emergency waiting room and the Ambulatory Surgery Center. Snacks are also available in the Eclectic Gift Shop.

Free Wireless Internet Access

Patients and their visitors can take advantage of guest internet access at Metroplex and Rollins Brook hospitals. Log onto the wireless network with your phone, tablet or laptop by:

For Apple® users to access the wireless Internet:

  1. Go to the wireless networks on the Apple device and select AHSGuest.
  2. It will show a check mark and the device will have an IP Address.
  3. Open Safari. It is important to go to an unsecured website, like or If you launch Google it will not work since it is secured.
  4. Once you go to the unsecured website, you will get the redirect where you accept the terms for usage of Guest Services.
  5. You are now online to navigate the web.

For Android™ users to access the wireless Internet:

  1. Open a new web browser page and go to
  2. You will get the redirect where you accept the terms for usage of Guest Services.
  3. You are now online to navigate the web.

You can now log onto the internet from anywhere inside the hospitals, including patient rooms, sitting areas, the cafeteria, etc. 

Gifts for Patients

Visitors should check with the nurse before bringing gifts of food or drink to patients. Certain gifts, including food, fresh flowers and live plants, are prohibited in the Intensive Care Unit. Please check with the nurse to make sure your gift is appropriate. Gifts of balloons are prohibited for children under the age of 13.


Parking for patients and visitors is available in front of the hospital’s main entrance, and may be accessed from Clear Creek Road. Parking is available 24 hours a day, seven days a week. All parking at Metroplex is free. Patients and visitors are cautioned not to park in reserved areas, or areas designated for physicians, employees, clergy or Metroplex Medical Plaza patients.

Please be sure to lock your car. If you need assistance to your car, call the operator by dialing 0. There is also parking available across from the ER and Outpatient Registration entrance.

Out-of-Town Visitors

Accommodations for relatives and visitors from out-of-town are available at nearby motels, which offer various facilities and rates.